In honor of Customer Service Appreciation Week (CSAW), held October 3-7, Blue Shield of California celebrated the Customer Experience team with a special, event-filled week themed, To the Call and Beyond. The celebrations consisted of various activities for all to participate in, such as a digital photo booth with custom graphic designs for each day's theme.

Blue Shield team members were encouraged to submit their photos on the company's enterprise social network, which entered them into a raffle to win points on the employee recognition platform.

Other celebrations included daily salutes from leadership executives.

On Mission Monday, Millie Virgil, Senior Vice President of Transformation, Operations and Customer Experience, kicked off the week by reminding her team that, "Our mission starts with YOU."

To ensure that all Californians have access to high-quality health care at an affordable price.

After relaying positive member feedback and acknowledging the team's hard work, she concluded with gratitude, "Thank you so much for showing up daily to get the job done."

On Above and Beyond Tuesday, team members received a gift of points via Blue Shield’s employee recognition platform, and a special video message from Sandy Clarke, Chief Operating Officer, who said:

“I’ve heard you rise to the call each time with empathy, professionalism, and humanity.”

After sharing some heartfelt feedback she’d recently received from a Blue Shield of California member, she said, “You make their experience different from others, and you make a difference. Thank you.”

Wellbeing Wednesday reminded us to set some time aside for self-care, as all were encouraged to participate in mid-week workouts and sharing healthy recipes.

A heartfelt video story from Senior Customer Service Representative, Michael Trejo, showcasing how he puts Blue Shield’s mission and values into action was shared – allowing him to express why he is passionate about his calling.

Future Focus Friday featured a thank you video by Paul Markovich, President and CEO, who closed the week by telling the team that,

"This is one of my favorite times of the year at Blue Shield because we celebrate YOU, the people who connect with and support our members every day."

Customer Service Appreciation Week gave everyone at Blue Shield a chance to show how much our member-facing employees are valued and appreciated. The Customer Experience team guides Blue Shield members through some of the toughest times of their lives with the same care and support they would provide their own family members and for that, we cannot thank them enough.

If you’re interested in joining the Blue Shield family, we’d love to hear from you!

Please check out our current list of career opportunities in customer experience and beyond.